Privacy Policy
Paddington Carpet Cleaners Privacy Policy
This Privacy Policy explains how Paddington Carpet Cleaners collects, uses, stores, and shares personal data when providing carpet cleaning and related services. It applies to all Paddington Carpet Cleaners customers and prospective customers located in our service area, including anyone who contacts us to request information, a quotation, or a booking.
We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and all relevant data protection laws.
1. Data Controller
Paddington Carpet Cleaners is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services, visit our website, or communicate with us.
2. Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Contact details: Your name, address, billing address if different, and any additional address details required to access your property, such as floor or entry instructions.
Communication details: Your preferred method of contact and the content of any communications you send to us, including enquiries, feedback, or complaints.
Booking and service details: Information related to your booking, such as type of property, type and number of rooms or areas to be cleaned, dates and times of appointments, and notes about specific requirements, stains, or access instructions.
Payment and transaction data: Limited payment-related details required to process your payment, such as amount, date, and method of payment. We do not store full card details where payments are processed through secure third-party payment processors.
Technical and usage data: When you use our website, we may collect anonymised or aggregated information such as pages visited, time spent on the site, and general device or browser information. Where cookies or similar technologies are used, we process this data in accordance with applicable law.
Sensitive or special category data: We do not intentionally collect special category data about you. If you voluntarily provide any sensitive information, for example relating to health considerations that may affect access or cleaning methods, we will only use it for the specific purpose you provided it for and will keep it secure.
3. How We Collect Personal Data
We collect personal data directly from you when you contact us by phone, through an online form, or in person, when you request a quotation, make a booking, or communicate with us about our services.
We may also receive personal data indirectly through third-party platforms when you use their services to reach or book Paddington Carpet Cleaners. In such cases, those platforms may act as separate controllers or processors and will have their own privacy terms.
4. Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract: To take steps at your request before entering into a contract and to perform our contract with you. This includes managing your bookings, providing cleaning services, taking payment, and communicating with you about your appointment.
Legal obligation: To comply with legal and regulatory obligations, such as tax and accounting requirements, record-keeping responsibilities, and responding to lawful requests from public authorities.
Legitimate interests: To pursue our legitimate business interests in a way that does not override your rights and freedoms. This may include managing and improving our services, handling enquiries and complaints, maintaining business records, and protecting our business from fraud or misuse.
Consent: In limited situations, we may rely on your consent, for example for certain types of optional marketing or the use of non-essential cookies where required by law. When we rely on consent, you can withdraw it at any time.
5. How We Use Your Personal Data
We use your personal data for the following purposes:
To provide carpet cleaning and related services, including confirming and managing bookings, attending your property, and carrying out agreed work.
To respond to your enquiries, provide quotations, and send you information you request about our services.
To manage payments, invoices, and receipts, and to maintain accurate business and financial records.
To improve our services, processes, and customer experience, including analysing feedback and usage patterns.
To send you important service-related messages, such as appointment confirmations, reminders, rescheduling notices, and updates to our terms or policies.
To protect the security and integrity of our business, prevent fraud, and enforce our terms and conditions.
6. Data Sharing and Processors
We may share your personal data with carefully selected third parties who help us deliver our services and operate our business. These parties act as data processors and process your data only on our instructions and for the purposes described in this Privacy Policy.
Processors may include:
IT and hosting providers who support our website, booking systems, and data storage.
Payment service providers who securely process your payments on our behalf.
Customer relationship and communication service providers who help us manage messages, reminders, and service notifications.
Professional advisers such as accountants or legal advisers where necessary for legitimate business or legal reasons.
Where required by law, we may also share your personal data with regulators, law enforcement agencies, or other public authorities. We do not sell your personal data to third parties.
7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services and meeting legal and accounting requirements.
In general, we retain your booking and transaction records for a period required by relevant tax and accounting laws. Contact details and service history may be kept for a reasonable period to manage ongoing customer relationships, respond to queries, and maintain accurate records of work carried out.
When personal data is no longer needed, we take steps to delete it or anonymise it so that you can no longer be identified from it.
8. International Transfers
Where our service providers are located outside the United Kingdom or the European Economic Area, or store data in other countries, we take appropriate safeguards to protect your personal data. These may include using standard contractual clauses or ensuring that the recipient is in a country that provides an adequate level of data protection.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or damage. These measures include restricting access to personal data to personnel and service providers who need it for legitimate purposes and requiring them to handle it securely.
While we work to protect your personal data, no system is completely secure. You should also take steps to protect your own information, particularly where communications take place over the internet.
10. Your Data Protection Rights
Under data protection law, you have various rights in relation to your personal data, subject to certain conditions and exceptions. These may include:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.
The right to erasure: In some circumstances, you can request that we delete your personal data.
The right to restriction of processing: You can request that we limit the way we use your personal data in specific situations.
The right to data portability: Where applicable, you can request a copy of certain personal data in a structured, commonly used, machine-readable format and ask us to transfer it to another controller.
The right to object: You can object to certain types of processing, including processing based on legitimate interests and, where applicable, direct marketing.
Where we rely on consent as our lawful basis, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before you withdrew your consent.
11. Complaints and Contact
If you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or other service materials. We will do our best to respond and resolve any concerns.
You also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been infringed.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any significant changes will be communicated using appropriate methods, and the updated version will apply from the date it is published.
By continuing to use Paddington Carpet Cleaners services after changes to this Privacy Policy take effect, you acknowledge that you have read and understood the updated terms.
